Good day Oxwallers and Skadaters! Jake of JB Tech here, and the plugin developer of Support Center+. I’d like to share some progress updates with those of you who rely on Support Center+ to bridge the helpful connection you need with your users.
The upcoming 4.0 update will include some new features, alongside needed bug fixes and improvements. I can’t share the release date of the new update, but I am excited to share some news regarding its development. As you know, our client’s feedback is extremely important to us. That’s why I’m focusing on user-suggested changes/features and then some on this update.
The first feature I was looking at is a Frequently Asked Questions section, which will serve as self-help support in a shorter, easier-to-read manner.
The Admin will be able to decide whether or not this feature will be enabled. It will have a link on the main “Support Center” page, plus you can add a custom menu link on your website’s menu for easy access as well. The Q&A’s you make show up in a simple list, with an accordion-style script to function it.
In the new page in the Admin Settings, you will be able to add new Q&A’s and edit/delete existing ones. Note that you can use light HTML code inside your answers (such as <a> tags, and style tags like <b> or <i>). If you already have Support Center+ or are looking to purchase it, you’ll now get a complete FAQ feature with it! No more separate plugins just for a FAQ!
Next, I took a look at the admin settings page. The original list of settings was getting rather long, and since the new update will add some more settings, I decided to re-style the Admin Settings page into an easier-to use and more organized layout.
That’s all for currently worked on updates. You may have noticed the “Auto Purge” settings. This is another user-requested feature I’m working on to keep your ticket tables neat and up-to-date. Other features you will be able to expect in the 4.0 update include: Site-wide announcements, widgets, bug fixes, and other minor adjustments. Be sure to purchase Support Center+ right now while it’s on sale for $35.00USD – until July 1st, if you buy Support Center+, you’ll get our other plugin “Email Lists” for FREE! Be sure to purchase before the update: once 4.0 releases, Support Center+ will go off of sale price and back to its retail $40.00 USD tag.
If you have any questions, contact us here! Leave a comment below with your thoughts, and as always – thanks for choosing JB Tech.